Aeration RMA Request Form | Vertex Aquatic Solutions

RMA Request Form

Sometimes things just don’t work as they should. If you’ve checked for obvious issues and require help on an aeration system or fountain repair, please fill in the RMA request form below and a representative will get in touch to solve the issue. All RMA items sent in will be processed as soon as possible. Before work begins the results will be sent to you for your evaluation and authorization. If returning and requesting credit, all monies owed will be returned to the account on file and will credit within 7-10 business days.

For information regarding RMA’s, contact our Office Manager at betsy.Shelton@vertexaquaticsolutions.com

Photos to be attached with form:

• Warranty Label showing Warranty Number must accompany all warranty requests for authorization
• Compressor Label
• Overall photo of Compressor
• Overall photo of system and/or damaged item.

Fill in all fields with as much information as possible so that we can better assist you.

Vertex RMA Request Form

Date
MM slash DD slash YYYY
Company Requesting RMA
PO#
Contact Person
First Last
Phone
Email
Address
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Sales Order Number
Warranty Number

Located on the inside lid of cabinet, S___ or M___ numbers
Voltage
- 115 V
- 230 V
- 24 V
Items being sent back for credit, repair or replacement - warranty or not
Product type
- Aeration
- Fountain
System Model Number
Compressor Model Number
Compressor Serial Numbers or DT/SR
All can be found on the information plate. Please clean the plate area and include a photo of label.
Fountain Pump Model Number
Fountain Motor Model Number
Fountain Motor/Pump Serial Number
Miscellaneous Part Number
Reason for Repair/Return
Shipping Back to Address
Same as Contact

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Attach Photos Here
Drop files here or

Accepted file types: jpg, , gif, png, pdf, Max. file size: 10 MB.
PHOTOS TO BE ATTACHED WITH RMA REQUEST (Max file size 10MB): Warranty Label, Compressor Label, Overall photo of Compressor, Overall photo of system and/or damaged item.
CAPTCHA
Phone
This field is for validation purposes and should be left unchanged.

Return Merchandise Authorization

RMA Request Form

Vertex RMA Request Form

Items being sent back for credit, repair or replacement - warranty or not

Navigation

Contact Us